Warranty Policy

 

Products manufactured by Mavigal S.A.S. undergo careful inspection throughout the manufacturing process and are therefore guaranteed against any manufacturing defects. This warranty covers product components that, in our judgment, exhibit defects in materials or workmanship—provided such defects do not result from misuse or improper installation—for a period of three years from the date of purchase. The warranty is void if the product is opened, repaired, or internally tampered with in any way by persons not expressly authorized by Mavigal S.A.S. Defective products or parts will be repaired or replaced, and any verbal or written obligations differing from the terms herein shall be considered null and void. Mavigal S.A.S. assumes no liability for damage to or failure of other devices, whether connected to the product or not. Use of the product constitutes automatic acceptance of this warranty clause.

How do I make a warranty claim?

Go to the retail location where you purchased the item, bringing the product in its original packaging along with your purchase receipt.

What if I bought it from an online store?

Please check the platform’s terms for requesting a warranty return. You can usually return the product within the legal warranty period.

What are the requirements?

The product must not show signs of tampering, improper installation, impacts, or external damage. It must also be free of burnt odors or external burn marks that could indicate misuse.

How long does it take to get a replacement?

Our agreement with retailers and distributors is that replacement is immediate if the store has the product in stock. If the product is not in stock, the timeframe depends on shipping times and the specific policies of each retailer. Replacement procedures may vary depending on the country of purchase, and there may be statutory timeframes established by law. Always confirm the warranty terms with the seller.

Venezuela

In Venezuela, you may claim the warranty directly at the point of sale. You may also request after-sales service and support from the distributors listed on this site. The warranty period is 3 years, calculated from the date on the sales invoice issued by the authorized distributor or retailer. You must retain the sales invoice and the instruction manual containing either the 3-year warranty QR code or the printed warranty text. Warranty terms are subject to the Consumer and User Protection Law.

Colombia

In Colombia, you may also claim the warranty directly at the point of sale where you purchased the product. You may also request warranty service through the distributors for Colombia listed on this site. The warranty period is 3 years from the date of purchase from the authorized retailer or distributor. You must retain the sales invoice to verify the validity of the warranty. Warranty terms are governed by the provisions of Law 1480 of 2011.